A Copyright Masquerade: How Corporate Lobbying Threatens Online Freedoms Due August 2013.
Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook

'...a must read for those interested in knowing in depth about copyright enforcement and Internet.' -Journal of Intellectual Property Rights.
'accurate and absorbing account of the story of the Telecoms Package' -Journal of International Commercial Law and Technology
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Iptegrity.com is the website of Dr Monica Horten, independent policy writer and Visiting Fellow at the London School of Economics & Political Science. She was shortlisted for The Guardian Open Internet Poll 2012. Iptegrity offers expert insights into Internet policy. Iptegrity is read by lawyers, academics, policy-makers and citizens, and cited in the media. Please acknowledge Iptegrity when you cite or link. For more, see IP politics with integrity
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