
ACTA and SOPA have put Internet copyright into the mainstream news agenda. The Copyright Enforcement Enigma introduces you to this topic. It explains the history of copyright sanctions. It puts 3-strikes and blocking policies into context. And it unravels the strange story of how it all got mixed up in the Telecoms Package and Amendment 138. When you finish it, you will understand why the ISPs and fundamental rights are under attack! Click here to get it!
Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook