Now back after a long break with commentary on IP, IT, platforms, policy
& more
Platform responsibility? Get the backstory - check my book The Closing of the Net - only £15.99!
Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook
IP politics - news & views
- Disrupting supply chains: how leaving the Single Market means systemic breakdown
- Big tech and anti-trust: an ill-fitting suit?
- Schrems ruling puts a spoke in UK data flows from 2021
- Russia Report: how to balance social media and national security?
- Digital rights - why they matter in a time of coronavirus
- EU upload filter - Germany’s crucial deciding vote
- Copyright Directive upload filter - why EU Council should block it
- Data and Brexit – a mis-calculation?
- EU lawmakers seek to protect free speech in online content rules
- How Brexit rips up business models Part 2: visas for money and music
- How Brexit rips up business models Part 1: putting back barriers
- Norwegian Blue or Super-Canada - is there any life in this parrot?
- EU Copyright Directive - who pays the bill for the upload filter?
- Brexit White Paper - a common rulebook for 21st century business?
- Galileo: EU blasts off to space future but holds UK on red signal
- Galileo satellites illuminate EU-UK divorce tensions
- EU Withdrawal Agreement: a deep and special loss of influence
Speaking engagements
- Political Studies Association Anti-politics Group February 2020
- European Parliament Micro-targetting & Profiling Event November 2019
- Council of Europe Workshop on Internet Intermediaries, Tbilisi December 2018
- Post Brexit International Trade - Maidenhead Chamber of Commerce Feb 2018
- GDPR & Brexit Presentation BCS - EuroCIO Event April 2018
Published work
- Content responsibility: The looming cloud of uncertainty for Internet intermediaries
- Freedom of Expression, Human Rights Standards and Private Online Censorship
- The Policy Challenge Of Content Restrictions: How Private Actors Engage The Duties Of States
- Internet Policy Review - The Aereo dilemma and copyright in the cloud
- JIPITEC - The Digital Economy Act in the dock
States v the 'Net?
Read The Closing of the Net, by me, Monica Horten.
"original and valuable" Times higher Education
" essential read for anyone interested in understanding the forces at play behind the web." ITSecurity.co.uk
Find out more about the book here The Closing of the Net
FROM £15.99
In 2012, I presented my PhD research in the European Parliament.
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Iptegrity.com is the website of Dr Monica Horten. She is a policy analyst specialising in Internet governance & European policy, including platform accountability. She is a published author & Visiting Fellow at the London School of Economics & Political Science. She served as an independent expert on the Council of Europe Committee on Internet Freedom. She has worked on CoE, EU and UNDP funded projects in eastern Europe and the Caucasus. In a voluntary capacity, she has led UK citizen delegations to the European Parliament. She was shortlisted for The Guardian Open Internet Poll 2012.
Iptegrity offers expert insights into Internet policy (and related issues on Brexit). Iptegrity has a core readership in the Brussels policy community, and has been cited in the media. Please acknowledge Iptegrity when you cite or link. For more, see IP politics with integrity
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