A Copyright Masquerade: How Corporate Lobbying Threatens Online Freedoms   Due August 2013.

Customer Experience Management

Commitment at the top impacts the bottom line

by Dawn Bushaus

Will net neutrality help or hinder the drive for improved customer experience?  

 

"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
 

 Published in Perspectives 2010: The Official TM Forum Yearbook

 

 

About Iptegrity.com

Iptegrity.com is the website of Dr Monica Horten,  independent policy writer and Visiting Fellow at the London School of Economics & Political Science. She was shortlisted for The Guardian Open Internet Poll 2012. Iptegrity  offers expert insights into Internet policy. Iptegrity is read by lawyers, academics, policy-makers and citizens, and cited in the media. Please acknowledge Iptegrity when you cite or link.  For more, see IP politics with integrity

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The Copyright Enforcement Enigma

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