Why did we get the GDPR? Find out in my book The Closing of the Net - PAPERBACK OR KINDLE - £15.99!
Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook
"original and valuable" Times higher Education
" essential read for anyone interested in understanding the forces at play behind the web." ITSecurity.co.uk
Find out more about the book here The Closing of the Net
FROM £15.99
In 2012, I presented my PhD research in the European Parliament.
Iptegrity.com is the website of Dr Monica Horten. She is a trainer & consultant on Internet governance policy, published author& Visiting Fellow at the London School of Economics & Political Science. She served as an independent expert on the Council of Europe Committee on Internet freedom. She has worked on CoE, EU and UNDP funded projects in eastern Europe and beyond. She was shortlisted for The Guardian Open Internet Poll 2012. Iptegrity offers expert insights into Internet policy (and now Brexit). Iptegrity has a core readership in the Brussels policy community, and has been cited in the media. Please acknowledge Iptegrity when you cite or link. For more, see IP politics with integrity
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