For policy & rights online
Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook
IP politics - news & views
- Why we should not let terror destroy online values
- Balancing freedom of expression online: insights from copyright cases
- EU copyright bombshell: social media sites to police content
- Brexit: a sad day for free speech in Britain
- Social media, video & clouds in firing line as EU sparks Internet content battle
- TTIP leaks: telecoms proposals threaten net neutrality & citizens rights
- TTIP leaks: US warned on sensitive IPR issues
- EU 'historic' data protection rules highlight privacy paradox
- EU wants to know how ISPs can block music files - in 500 words
- Investigatory Powers Bill - is it leading the world over a cliff?
- Out for a duct: what chance for fibre to the home?
- Ofcom review: Static on the line brings uncertainty for broadband industry
- UK telecoms review – is Openreach too hot to touch?
- EU drops the net neutrality principle – will it mean content restrictions?
- EU net neutrality – how political is this decision?
- Net neutrality or zero rating? Tomorrow's EU vote will decide
- Netzpolitik.org: treason inquiry over German blog and leaked spy plans
Published work
- Content responsibility: The looming cloud of uncertainty for Internet intermediaries
- Freedom of Expression, Human Rights Standards and Private Online Censorship
- The Policy Challenge Of Content Restrictions: How Private Actors Engage The Duties Of States
- Internet Policy Review - The Aereo dilemma and copyright in the cloud
- JIPITEC - The Digital Economy Act in the dock
The Copyright Enforcement Enigma 'accurate and absorbing account of the story of the Telecoms Package' -Journal of International Commercial Law and Technology
'...a must read for those interested in knowing in depth about copyright enforcement and Internet.' -Journal of Intellectual Property Rights.
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Iptegrity.com is the website of Dr Monica Horten. She is a trainer & consultant on Internet governance policy, published author& Visiting Fellow at the London School of Economics & Political Science. She served as an independent expert on the Council of Europe Committee on Internet freedom (MSI-INT). Most recently she has worked on projects in the former Soviet states. She was shortlisted for The Guardian Open Internet Poll 2012. Iptegrity offers expert insights into Internet policy. Iptegrity has a core readership in the Brussels policy community, and has been cited in the media. Please acknowledge Iptegrity when you cite or link. For more, see IP politics with integrity
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